Privacy Policy

Effective Date:

June 9, 2025

Business Name:

O2N Handyman Services

Location:

Asheville, NC

1. Introduction

O2N Handyman Services (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, website, or contact us.

By using our services or accessing our website, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect the following categories of personal information:

Personal Identifiers: Name, phone number, email address, mailing address.

Service Details: Property address, description of requested services, before/after photos.

Payment Information: Billing details (collected securely via third-party payment processors).

Device/Usage Info: IP address, browser type, access time, pages viewed (when you visit our website).

Communication Records: Emails, calls, and messages related to service requests and customer support.

3. How We Use Your Information

We use your information to:

Schedule, deliver, and manage handyman services.

Respond to your inquiries and provide customer support.

Send service updates, confirmations, and follow-ups.Improve our services, website, and customer experience.

Comply with legal obligations (e.g., tax records, service documentation).

Conduct limited marketing (e.g., promotions, seasonal reminders) if you opt in.

4. Information Sharing and Disclosure

We do not sell or rent your information. We may share it in these limited situations:

Service Providers: With trusted contractors or administrative assistants to fulfill services.

Legal Compliance: If required by law or in response to valid legal processes (subpoena, court order).

Business Transfers: In the event of a business sale, merger, or acquisition (you will be notified if your data is affected).

5. Data Storage and Security

Your data is stored securely using appropriate technical and administrative safeguards.

While no system is 100% secure, we follow industry best practices to prevent unauthorized access, use, or disclosure.

6. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information.

Opt out of marketing emails (via unsubscribe link).

Withdraw consent (where applicable).

Request a copy of the data we store about you.

To exercise these rights, contact us at:

[email protected]

7. Cookies and Tracking

Our website may use cookies or analytics tools to monitor traffic and user interactions.

These help us improve website functionality and understand customer needs.

You can modify cookie settings in your browser preferences.

8. Children’s Privacy

Our services are not intended for children under 13.

We do not knowingly collect personal information from children.

If we learn we have collected data from a child, we will promptly delete it.

9. North Carolina and U.S. Law Compliance

As a business operating in North Carolina, we comply with all applicable state and federal privacy regulations, including consumer

protection and electronic communication laws.

10. Policy Updates

We may update this Privacy Policy from time to time.

Any changes will be posted on our website with an updated “Effective Date.”

Continued use of our services after an update signifies your agreement with the revised policy.

11. Contact Us

If you have questions or concerns about this policy or how we handle your information, please contact:

O2N Handyman Services

8284616516

[email protected]